Shipping Policy
Last updated: 24 September 2026
Printster prints every order to order and delivers across India. This policy explains delivery speeds, charges, timelines and what happens if something goes wrong in transit. For a friendlier overview, see Delivery Information.
Your promised delivery date
Before you pay, checkout shows an estimated delivery date for your pincode for each speed that is available. That date allows for production time, courier transit time and working days. It is the most accurate timeline for your order, and you can see it again at any time on the order tracking page.
Delivery speeds
| Speed | Production | Order by | Availability |
|---|---|---|---|
| Rush | Within 0–1 working day (usually ready the next working day) | 12:00 noon IST, Monday to Saturday | Selected products and pincodes. Delhi NCR orders may be sent with a local delivery partner. |
| Express | Usually 1–2 working days | 6:00 pm IST | Selected products and pincodes, sent with a faster courier service |
| Standard | Usually 4–5 working days | 6:00 pm IST | All products and all serviceable pincodes |
Rush and Express carry a surcharge, which is shown next to each option at checkout before you pay. An option is greyed out, with the reason, when it is not available for your cart or pincode. Orders placed after the cut-off time are treated as received on the next working day.
Standard delivery timelines
| Region | Timeline (production + delivery) |
|---|---|
| Delhi NCR | 4 to 8 working days |
| Other states | 6 to 12 working days |
| Remote / rural areas | Up to 14 working days |
- Working days are Monday to Saturday, excluding public holidays. Timelines are counted from the next working day after you place your order.
- Timelines apply to orders of up to 1,000 pages with standard binding. Very large orders, scanned files and files over 100 MB may need more time; we will confirm the timeline with you.
- During peak periods (such as exam and festival seasons), weather disruptions or courier strikes, deliveries may take longer. We will keep you informed.
Delivery charges
Any delivery charge and speed surcharge is shown at checkout and included in the total before you pay. There are no charges added after payment. Free-delivery offers, when available, are applied through coupons and are subject to their offer terms.
Couriers
We choose the courier that can reliably serve your pincode at the speed you selected. We use national couriers such as DTDC and partners available through Shiprocket, Shipmozo and NimbusPost, and local delivery partners such as Porter within Delhi NCR. Your tracking page shows which courier has your parcel.
Tracking your order
You receive updates by SMS, email and/or WhatsApp when your order is printed, dispatched and out for delivery. You can check the status at any time on Where Is My Order? using just your order number.
Delivery address and failed deliveries
- Please check your name, full address, pincode and phone number carefully. We cannot change the address once the order has been dispatched.
- If a delivery fails because the address was wrong or incomplete, or nobody was available after the courier’s attempts, the parcel may be returned to us. Re-delivery charges are then payable by you.
- Delivery is complete when the parcel is handed over at the delivery address, or collected by you from a pickup point.
Damaged, missing or incomplete parcels
Please inspect your parcel when it arrives. If the package is visibly damaged, you may refuse it or note the damage with the courier. Report any damage, missing items or shortages within 48 hours of delivery, with photos of the parcel and contents, to info@printster.in or +91-9643230482. We will reprint or refund as set out in our Cancellation & Refund Policy, and we pay for any return shipping when the fault is ours.
Shipping area
We currently deliver only within India.
Contact
Questions about a delivery: info@printster.in or +91-9643230482 (Monday to Saturday, 11 am – 6 pm), quoting your order number.