How Can We Help?

Printster is an online printing service. You upload your documents, photos or designs, choose the paper, colour and binding, pay online, and we print your order and deliver it to your door anywhere in India.

Printster is online-only, so there is no walk-in store. Place your order on the website. If you need help, email info@printster.in or call +91-9643230482 (Monday to Saturday, 11 am – 6 pm).

Yes. We handle corporate, institutional and bulk orders. Email your requirements to info@printster.in and we will send you a quote.

Click “Start printing”, upload your files and choose the print options for each one: paper size and type, colour, single or double-sided, binding and copies. Then pick a delivery speed, sign in with your mobile number and a one-time password, and pay online.

You receive an order confirmation and a GST invoice by email, and your prints are delivered to your door.

PDF, Word (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), ODT, ODP, RTF, JPG, PNG, WEBP, BMP, TIFF and ZIP archives, up to 500 MB per file.

PDF gives the most accurate result, because its layout cannot shift.

Yes. The print quality depends on the quality of the scan, and scanned files take longer to process, so the standard delivery timelines may not apply. We will confirm the timeline with you.

Yes. But fonts, margins and layout can shift when a Word or PowerPoint file is opened with a different software version or without the fonts you used, so the print may not match what you see on your screen.

For an exact result, save your file as a PDF before uploading it.

Unpaid orders can be cancelled from your order page. A paid order can be cancelled until printing is complete: contact us as soon as possible at info@printster.in or +91-9643230482 with your order number, because most orders go into production on the day they are placed.

A 10% cancellation charge applies to paid orders you cancel. Once an order has passed quality check or been dispatched, it can no longer be cancelled. Full details are in our Cancellation & Refund Policy.

Email info@printster.in or call +91-9643230482 as soon as possible with your order number. Changes to the file or print settings are possible only before your order goes into production.

If the change affects the price, we will refund the difference or send you a link to pay it.

You receive a confirmation by email and SMS once your payment is confirmed, and further updates when your order is dispatched and out for delivery.

No. We print exactly the file and settings you submit, scaled to fit the paper size you chose. Please check the file preview and your settings before paying. We cannot accept claims for errors that are in the file itself.

No cover: the first page is printed like the rest of your document.

Thick colour cover: the first page of your book or document is printed in colour on 300 GSM card.

After placing your order, email the cover design to info@printster.in with your order number.

Keep a margin of at least 0.25 inch (about 6 mm) on every side of your pages. Content closer to the edge may be cut off.

Not at the moment. Every page is printed with a small margin around the edges, which ensures consistent print quality and trimming.

Track your order at any time on our “Where Is My Order?” page, using just your order number, or under My Orders if you are signed in. If the expected delivery date has passed, contact us with your order number and we will follow it up with the courier.

Delivery charges depend on your order’s weight, the delivery speed you choose and your pincode. They are shown at checkout and included in your total before you pay.

Not at the moment. We currently deliver only to addresses within India.

From time to time we offer free delivery through coupon codes, subject to each coupon’s terms. Orders with free delivery are sent with a courier of our choice.

Email photos of the problem and your order number to info@printster.in within 48 hours of delivery. If the fault is ours, we will reprint the affected items free of charge or refund them.

UPI, debit and credit cards, net banking, wallets, and Print Cash (your Printster wallet balance). All payments are processed by RBI-authorised payment gateways. Every order is prepaid; we do not offer cash on delivery.

All major Indian banks are supported. The full list is shown on the payment page when you choose net banking.

Visa, Mastercard, RuPay and Maestro debit cards issued in India, as supported by the payment gateway.

We accept cards issued in India. If you want to pay with a card issued outside India, email info@printster.in and we will check what we can arrange.

Do not pay again straight away. The bank either confirms the payment or automatically reverses it, usually within 5–7 working days. If it is not resolved, contact us with the transaction reference and we will check it with the payment gateway.

No. All orders are prepaid online, and printing starts once your payment is confirmed.

A GST invoice is emailed to you for every order. To claim input tax credit, enter your business GSTIN at checkout.

If we cancel your order, the full amount is refunded to your original payment method within 7–10 working days.

If you cancel your order yourself, for example to re-order with different settings, the refund (after any cancellation charge) goes to your Print Cash wallet so you can use it straight away, or to your original payment method on request.

Enter the coupon code at checkout, before you pay. The discount is shown in your order total. One coupon can be used per order.

Yes. Depending on the product and quantity, bulk orders can receive a discount of 5–10%. For larger orders, email your requirements to info@printster.in for a quote.